I just placed an order, when will it ship?
Please allow 1-2 business days for your order to ship out. Tracking will be available 1-2 days after your order has shipped. If you do not receive tracking within 3 business days please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned?
We want you to love your paddle and will do what we can to make sure you are 100% happy! We accept returns up to 14 days after you have received your order. All paddles must be returned in original packaging and unused. There will be a $5.95 shipping and handling fee deducted from your return price.
What if my product arrives damaged?
We offer a 100 % money back guarantee if your order arrives defective or damaged. Please reach out if this happens and we can walk you through the necessary steps for returning.
Can I cancel my order?
You can cancel your order before it ships. If the item is already in route, please use our easy return system to get a full refund. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect shipping address what do I do now?
It happens! Please reply to your order conformation email and let us know of the address correction. You can also email us at email@example.com.
How long does shipping take?
Orders are sent within 1-2 business days. Most orders are received within 4-5 business days after your order has been placed.
I have a question that wasn't answered, can you please help?
Please contact us at firstname.lastname@example.org and we will be happy to assist you. You can always expect a response within 24 hours. If you have a question regarding an order placed, please include your full name and order number.